Refund Policy

1. Trial and verification before payment

You can try AVIA ERP without payment before subscribing. No amount is charged during the trial period, and the trial ends on its own if it is not converted into a paid subscription.

We encourage you to confirm that the software fits your needs during this period: it is the simplest moment to decide.

2. Subscriptions and billing

Subscriptions (Essential, Professional, Enterprise) are billed in advance, monthly or yearly depending on the chosen plan, and renew automatically at the end of each term until cancelled.

The Enterprise pack and the On-Premise deployment are quoted individually; their financial terms are set out in the corresponding contract, which prevails over this policy.

3. Cancellation

You can cancel your subscription at any time from your account or by writing to us. Cancellation stops the next renewal: it does not trigger any additional charge.

After cancellation, you keep access to the service until the end of the period already paid for. The current period is not refunded pro rata, except as provided below or where the law requires otherwise.

4. Refund

Money-back on first subscription: if AVIA ERP does not meet your expectations, you may request a full refund of your first subscription payment within 14 days of that payment. This right applies once, to the first subscription, and not to renewals.

After 14 days, periods already started are not refunded; you may still cancel at any time to avoid future charges.

Setup, configuration, training and custom-development fees are non-refundable once the work has begun, as they cover work carried out at your request.

We reserve the right to grant a refund on a case-by-case basis, in particular in the event of a prolonged service outage attributable to us.

5. How to request a refund

Write to sales@aviaerp.com from the address linked to your account, stating your company and the reason for the request. We acknowledge receipt and process the request within 5 business days.

Refunds are issued to the original payment method, through the provider that processed the transaction (Paddle or PayPal). The actual time to receive the funds then depends on that provider and your bank.

6. Disputes and chargebacks

Before opening a dispute (chargeback) with your bank or PayPal, please contact us: a direct request is almost always resolved faster. We remain available to find a solution.

7. Contact

DevPro Solutions — Cyber Parc, Monastir, Tunisia. Billing and refund questions: sales@aviaerp.com, +216 98 474 080.